Rental Terms & Cancellation Policy

Effective October 5, 2026. These terms apply to rentals from Jerry Rental Works, 344 Mc Donnell St, Lewisville, TX 75057. Your signed invoice controls if it differs.

Booking and payment

A rental is confirmed when we receive payment by card and you sign the invoice sent by text or email. Commercial customers may apply for invoicing; credit setup takes up to 4 business days. Purchase orders are accepted for approved accounts.

Rental periods and renewal

Event rentals cover the event day(s). We normally deliver the day before and pick up the day after at no extra day charge.
Long-term rentals bill in 28-day cycles starting on the delivery date, not calendar months.
Each cycle renews automatically until you request pickup. A new cycle is charged on its start date.

Servicing

Long-term rentals include one service visit per week: pumping, cleaning, deodorizing and restocking. Extra visits are available for an added charge. If the driver cannot reach the unit (locked gate, blocked path), the visit counts as missed and a blocked-access fee may apply.

Pickup and stopping billing

Pickups are not automatic. Call (469) 326-5665 to request pickup. Billing stops on the date you request pickup. Request pickup before your next cycle starts to avoid a new cycle charge.

Cancellation and changes

Cancel at least 48 hours before the scheduled delivery for a full refund.
Cancellations within 48 hours may be charged a delivery/dispatch fee.
Once a unit is delivered, the rental period has started and is not refundable.
Weather: if severe weather makes delivery unsafe, we reschedule at no charge. You may reschedule for weather with 24 hours' notice.
Early pickup on a 28-day cycle does not prorate the current cycle.
Extensions on events are billed per extra day; relocations on site are quoted separately.

Placement and access

You choose the placement spot. It must be level, firm and reachable by our service truck. You are responsible for telling us about underground lines, septic systems, sprinklers and gate codes. We are not responsible for lawn or driveway marks when placement follows your instructions.

Damage, misuse and theft

Units are in your care while on site. You are responsible for damage beyond normal wear, fire, vandalism, theft, tipping caused by others, and misuse (paint, concrete, chemicals or trash in the tank). Repair, extra cleaning or replacement is billed at cost.

Prohibited uses

Do not move units yourself, dump hazardous materials, or place units on public right-of-way without permission.

Questions? Call (469) 326-5665.